At SknLayer, customer satisfaction matters. This Refund Policy explains how returns, refunds, and exchanges work for purchases made on sknlayer.com.
1. Eligibility for Refunds
Refunds may be requested for:
- Damaged products on arrival
- Incorrect items shipped
- Missing items
- Expired or compromised products
- Orders canceled before dispatch
- Packages lost in transit
To qualify:
- Items must be unused, sealed, and in original condition
- Requests must be made within 7 days of delivery
- Proof such as photos or videos must be submitted
- Order ID and contact details must be provided
2. Non-Refundable Items
We do not accept returns for:
- Opened skincare products
- Used items
- Products damaged due to improper storage by customer
- Items purchased during clearance sales
- Gift cards and digital products
3. Return Process
To request a return:
- Email support@sknlayer.com
- Include order number, issue details, and images
- Wait for approval and return instructions
- Ship the item using secure packaging
Customers are responsible for return shipping unless the error was on our end.
4. Refund Approval
After receiving the returned item:
- We inspect the condition
- We notify you of approval or rejection
- Approved refunds are issued to the original payment method
Processing time varies between 5–10 business days.
5. Exchanges
If a product is defective or incorrect, exchanges may be offered instead of refunds. Availability depends on stock.
6. Cancellations
Orders can be canceled before they are shipped. Once dispatched, cancellation is no longer possible.
7. Lost or Delayed Packages
If tracking shows no movement for an extended period or the package is declared lost, we will issue a replacement or refund.
8. Late Refunds
If you haven’t received a refund yet:
- Check your bank account
- Contact your card provider
- Contact us if delays continue
9. Policy Changes
We may revise this policy without prior notice. Updated versions will be posted on the website.
Address: Vilnius, Architektų g. 56-101, LT-04111
Lithuania Number: +370 5 278 8767
US Number: +1 877 570 5490